Job Description - Customer Engagement BusinessDirector (2406159566W) Customer Engagement Business Director -2406159566W Description At Johnson & Johnson, the largesthealthcare company in the world, we come together for one purpose : to transform the history of health in humanity.

Diversity &Inclusion are essential to continue building our history ofpioneering and innovation, which has been impacting the health ofmore than 1 billion patients and consumers every day for more than130 years.

Regardless of your race, belief, sexual orientation,religion, or any other trait, YOU are welcome in all open positionsat the largest healthcare company in the world.

When You JoinJohnson & Johnson, Your Move Could Mean Our Next Breakthrough.At Johnson & Johnson Innovative Medicine, we’re creating afuture where disease is a thing of the past.

We’re workingtirelessly to make that future a reality for patients everywhere byfighting sickness with science, improving access with ingenuity,and healing hopelessness with heart.

We focus on areas of medicinewhere we can make the biggest difference : Cardiovascular &Metabolism, Immunology, Infectious Diseases & Vaccines,Neuroscience, Oncology, and Pulmonary Hypertension.

We are Johnson& Johnson Innovative Medicine. Our patients inspire us. Wecollaborate with the world for the health of everyone in it.

Pleasevisit https : / / www.janssen.com / for more information. We aresearching the best talent for Customer Engagement Business Directorbased in one of our J&J offices São Paulo Brazil, BogotáColombia, or Distrito Federal Mexico.

Purpose : Customer EngagementBusiness Director will lead and lead all front office businesspartners that will transform how Johnson & Johnson InnovativeMedicine interacts with its customers, developing a harmonizedcustomer-centric journey experience throughout all channels.

Willdo it by encouraging alliances & sharing lessons learnedbetween countries and brands, deploying outstanding technologiesand nurture an always improvement mentality in marketing, medicaland commercial areas.

It will be a key talent for digitalleadership positions in the future and support the business withthe omnichannel orchestration.

They need to be a challenger who cansee opportunities and inspire the team to be more efficient andcustomer-centric, but also be an operator who can navigate theorganization efficiently, and work through any roadblocks that mayarise.

This position will report to the Center of Excellence Leaderand have constant interactions with other areas such as analytics,innovation, IT and with GCSO and other regions. KeyResponsibilities :

• Define regional omnichannel strategy, incollaboration with senior company leadership to drive customerjourney transformation.
• Provide an outside-in perspective to thecountry on how to improve the phygital customer experience.
• Provide innovative / ground-breaking alternatives improving theirexperience and the knowledge acquired from the rest of the teams inthe Center of Excellence (CoE), identifies alliances / leverageslessons learned from other BPs / countries.
• Plan the execution anddefine implications of omnichannel strategy to deliver personalizedexperience across the region, to be adapted by country phygitalbusiness partners.
• Monitor competitor activity, phygitalomnichannel strategy trends and connecting with GCSO and otherJanssen regions on Janssen’s omnichannel strategy.
• Continuouslyscan new solutions, technologies, and approaches from Janssenglobally, or from other external player inside and outside thepharma sector
• Orchestrate and support strategies to thrive fieldforce effectiveness based on customer needs.
• Identifies how as BPand CoE, they may get along with other CoEs and other functionalareas (i.e., HCC) so they can improve the value delivered to thecountry.
• Integrate relevant digital elements across all channelsto further enhance the consumer journey and reinforce key brandmessages.
• Define, track and monitor initiatives key performanceindicators.
• Cultivate and develop key skill in marketing such ascustomer-centric decisions, omnichannel expertise, agile andinnovation. Qualifications Education :
• A minimum of a bachelor’sdegree is required.
• A master’s or higher degree is preferred.Experience and Skills :
• A minimum of 10 years of progressiveexperience is required.
• Experience and consistent track recordleading transformation programs in the implementation ofomnichannel strategies is preferred.
• Strong influential skills toinspire change and learning agility are required.
• Experience instrategy, digital marketing and / or customer go-to-market strategyis required.
• Knowledge in building and rolling out omnichannelcampaigns, coupled with the ability to align marketing strategy andcustomer behavior objectives with tactical campaign design acrossmultiple dimensions is preferred.
• Leadership ability to motivateteams working in a cross-functional environment and strong businessacumen are required.
• Proficiency in English is required.Portuguese or Spanish are preferred.
• This position may require upto 25% of travel. Primary Location Other Locations Johnson &Johnson is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive considerationfor employmentwithout regard to race, color, religion, sex, sexual orientation,gender identity, age, national origin,or protected veteran statusand will not be discriminated against on the basis ofdisability.

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